The US Department of Transportation requires an interstate household goods mover to participate in an arbitration program. If you have filed a claim and are not satisfied with the settlement offered by Anthem Claim Management or have a dispute regarding charges billed by your mover, you have the option of having your case heard by a neutral arbitrator. Arbitration is between the shipper and their mover.

What is arbitration?
Arbitration provides a neutral platform where both parties may present their cases to an impartial arbitrator who will evaluate the evidence and render a decision. Typical cases brought before an arbitrator involve service-related disputes and compensation for damage or loss.

Who is eligible for arbitration?
All Interstate moving customers are eligible for arbitration with their mover. Intrastate/Local customers should contact their mover for information on arbitration. For damaged/missing items you must first complete the claim process before you can file for arbitration.

What issues can be address in arbitration?
Disputes eligible for arbitration are unresolved claims on interstate shipments of household goods for individual shippers for loss or damage occurring during transit and additional charges that were billed by your mover.

Is there a cost associated an arbitration hearing?
Typically, each party will pay a fee to participate in the arbitration. Please consult with your carrier’s arbitration provider for more information on the process, requirements, and fees for arbitration.

How do I initiate arbitration?
Your mover would have provided you with information on their arbitration and dispute resolution process. If you do not have that information, you may contact your mover or Anthem Claim Management for information about their arbitration provider.