The US Department of Transportation requires all interstate movers of household goods to have an arbitration program. If you have filed a claim and you are not happy with the settlement offered by the moving company or you have a dispute over additional charges billed by your mover, you have the option of having your case heard by a neutral arbitrator.


What is arbitration?

Arbitration provides a neutral platform where both parties may present their cases to an impartial arbitrator who will evaluate the evidence and render a decision. Typical cases brought before an arbitrator involve service related disputes and compensation for damage or loss. Arbitration is much more cost effective than litigation yet often yields similar results. Each party will represent themselves without the need for attorneys.


What issues can be address in arbitration?

Disputes eligible for arbitration are unresolved claims on interstate shipments of household goods for individual shippers that may occur as a result of…

  1. Loss or damage involving the articles contained in your shipment
  2. Additional charges that were billed by your mover

Is there a cost associated an arbitration hearing?

Typically each party will pay a fee to participate in the arbitration. Please consult with your carrier’s arbitration provider for more information on the process, requirements and the fees associated with arbitration.

How do I initiate arbitration?

Interstate household goods movers are required to have an arbitration program in place.  For information on who your carrier arbitrates with you may contact Angthem Claim Management or the moving company for information on who they use to arbitrate.

 What happens after the Arbitrator makes a decision?

The arbitration is binding. That means the decision is final and can be enforced. Both you and the moving company must abide by the decision. If one party refuses to go with the arbitration findings, the findings/decision document can be used in court. Members of USMA who do not follow the arbitration decision will be dropped from membership.

Additional information?

For more information about arbitration you may visit the following Web site:

U.S. Federal Trade Commission   “Resolving Consumer Disputes: Mediation and Arbitration”