You have your settlement (or your claim was denied). And you've read the explanation of how your claim was adjusted, but you still think you deserve more or you think you were overcharged! So now what do you do? The alternatives are... filing a complaint with the BBB, or a state or federal agency. But they can't get you any money. They can only present your complaint to the moving company and hope they will pay you more. Small claims court? If the moving company is in your state that may work. But the outcome is uncertain and you are on your own for collecting!
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What's Next...
Disputes are brought before a neutral third party (the arbitrator) who, after carefully reviewing all of the relevant information, issues a final decision. It may favor one of the parties or the decision may effect both parties.
In cases where household goods are lost, damaged or destroyed, consumers are entitled to file an arbitration claim against the moving company.
Your moving company is required to arbitrate. We recommend that you contact your moving company and tell them you wish to arbitrate through...
In fact, the U.S. Department of Transportation requires that disputed claims for loss or damage in the amount of $10,000 or less be submitted to arbitration.
Arbitration is an informal process in which two parties present their views of a dispute to a neutral third party, an arbitrator, who will listen to both sides, weigh the evidence and who will decide how the dispute will be resolved.
Arbitration provides a neutral and stress free method for the consumer to bring their complaints against a company and have an impartial arbitrator decide the issue.
Arbitration is the answer!
For more information about arbitration visit the following Web site:
Resolving Consumer Disputes: Mediation and Arbitration.
