Just send us via US Mail the Claim Form and the following items;
A letter describing your grievances and a description of the lost and/or damaged items. Be sure to include your complete contact information - address, phone number(s) and email address.
A copy of your move Contract (UNIFORM HOUSEHOLD GOODS BILL OF LADING).
A copy of your itemized List of Contents (DESCRIPTIVE INVENTORY LIST)
Pictures of the damaged items. These don't have to be professional pictures, but the item must be discernable and the extent of the damages apparent.
Filing A Claim
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We require that you send your claim via the United States Postal Service because we use the stamped date as the filing date for your claim. It is not necessary to send your claim by any other
method than First Class Mail. Sending it by special couriers (FedEx, UPS) only incurs more cost to you. If your filing is close to the deadlines (federal or state) contact your moving company and request an extension.
If you mailed your claim and have not heard from us in 30 days (we are required to notify you when we receive your claim) please call us and tell us you sent the claim but did not receive verification that we got it.
Do not send your original move documents
We cannot accept claims via email at this time. We do not accept CDs or DVDs via mail.
We recommend that you print your pictures out on a sheet rather than send us original photos. This will save you the cost of extra prints.
Filing a claim for lost or damaged items is fairly easy! Make sure you use the Claim form
Claims for interstate moves must be filed within 9 months of the delivery date. For the time limit for intrastate (local) moves, please check with your local Department of Transportation
TIP: Print or copy your pictures out to paper and put your name and a description of the items under the pictures. If you send photos put it on the back of the photos!
Send it to: Anthem Claim Management
2351 W. Memorial Court
Anthem, Arizona 85086
When we receive your claim we log it into our system, send you notification that we received your claim and start the claim process. Claim processing can take from 30-90 days. Please wait at least 30 days before contacting us about the status of your claim.
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